Exchange & Return Policy
At GK Fragrance, customer satisfaction is our priority.
Exchange Policy:
We only offer exchanges in the following cases:
- You received a damaged product
- You received the wrong item
Conditions:
- Request must be made within 48 hours of delivery
- Product must be unused and in original packaging
Return Policy:
Due to the nature of fragrance products, we do not offer returns for:
- Change of mind
- Personal scent preference
Process:
- Contact us via WhatsApp or email with order details and proof (images/videos)
- Our team will review and guide you through the exchange process